Performance Indicators Thursday, 5 August 2010

CAUL Performance Indicators

Insync Client Surveys.

This survey replaced the CAUL Client Congruence performance indicator kit in 2001.

34 CAUL institutions currently subscribe to the Insync Client Survey program.  Results of the surveys are available on the Insync web site.

CAUL Performance Indicator Kits 1995-2003

CAUL performance indicators.  Canberra, ACT,  Council of Australian University Librarians, c1995.

A. Library/clientele congruence (i.e. satisfaction)  indicator. Professor Brian Cornish and Dr Gary Gorman, School of Information Studies, Charles Sturt University, 1995

B. Document delivery quality indicator. Jan Novak and Ms Margaret Robertson, Library, Queensland University of Technology, 1997

Document Delivery Performance, 2nd ed. by Margaret Robertson, Queensland University of Technology, 1997

Document Delivery Performance [and Workbook] [3rd ed.] Prepared by Margie Jantti, University of Wollongong Library, 2003.

C. Proportion of sought material obtained at time of visit. Colin Taylor and Jan Hiscock, Library, University of South Australia, 1995.

Interactive page for data entry and retrieval of CAUL performance indicators.

The data uploader
Materials Availability data uploader.
(see Procedures for uploading data) [Members only]

Document Delivery data uploader.
(see Procedures for uploading data) [Members only]

Population of the CAUL Best Practice Database – Document Delivery.
A national benchmarking study conducted by NRSWG attracted responses from most CAUL members. It is recommended that all CAUL participants supply the final tables from their reports for inclusion in the Best Practice webpage. 

Please use the template to supply your data to the CAUL Office.

To view CAUL data

This database is in the process of being populated. Currently limited data available for viewing.