Benchmarking Thursday, 12 May 2011

Australia

Quality Assurance within ATN Libraries: A LATN Benchmarking Project.  ATN group of libraries (LATN)

Will strategic planning and the balanced scorecard bring our customers true happiness? a presentation to the LIANZA Conference, New Zealand, 17th October 2000 / Helen Livingston, Deakin University. 

International

SCONUL Performance Portal. This site has been developed by the Working Group on Performance Improvement (WGPI) on behalf of SCONUL, to create and encourage a community of practice in library performance, measurement, assessment and evaluation. 

SCONUL/ARL Survey on Library Assessment (5/9/08) 

SPEC Survey on Library Assessment - ARL (5/9/08) 

Quality assurance in higher education: mission (im)possible [by] Jeremy Atkinson, in SCONUL Focus 38, Summer/Autumn 2006 (5/9/08)

Reflections on a benchmarking survey of research support provided by 1994 Group libraries [by] Helen Young and Peter Lund, in SCONUL Focus 43 Spring 2008 (5/9/08)